A chatbot is a conversational technology that interacts with humans through text or voice-based interfaces. It uses an input-output model, where the user sends a command to the system, which processes it and returns an appropriate response. ​ There are two types of chatbots: rule-based and AI. - Rule-based chatbots follow a predefined script of rules created by a human. Their objective is to anticipate users needs and provide the answer that best corresponds to them. However, their ability to understand human language and handle complex queries is quite limited. - On the other hand, AI chatbots use Natural Language Processing (NLP) to interpret what the user says. These chatbots seek to extract the context of the conversation to generate an appropriate, relevant response, both in terms of content and tone. As a result, AI chatbots can provide a more natural and personalized user experience compared to rule-based chatbots. AI chatbots offer an invaluable advantage with their ability to rapidly absorb information from extensive databases. This quality makes them an excellent choice for integration with knowledge centres, facilitating effortless learning and instant adaptation.

A Knowledge Centre is a library that provides self-service support to customers or/and employees. It contains data about products, services, guidelines, or company procedures, and is designed to help individuals find the information they need without the assistance of a help desk or customer support representative. There are two types of knowledge centers: internal and external.  Internal knowledge centers are used by employees to access relevant intel about HR, IT, marketing guidelines and corporate policies, among other things.  External knowledge centers are employed to support customers and usually contain information about how to use a product, industry trends, and other helpful news or tips for a brand's target audience.

An AI chatbot with a knowledge centre is a conversational technology that combines two solutions: a knowledge centre and an AI chatbot. The knowledge centre serves as the chatbot database, storing information about the company's products, services, and procedures. The AI chatbot interprets queries, matches them with the content in the knowledge base, and generates a response. The chatbot formulates a personalized response that aligns with the company's tone and incorporates key messages such as the company's vision or purpose. The response provided by the chatbot also includes a link to the source of the information, whether it be a PDF file or a webpage. This powerful duo delivers quick and accurate answers to questions, leveraging a vast repository of data to provide information within seconds. It not only maintains speed but also ensures consistency by providing customers or employees with access to accurate product details, FAQs, and troubleshooting guides.